I recently had Caruso Plumbing come out to service my water heater, and I couldn't be happier with the experience. Ramon was the technician who handled the job, and his attention to detail and professionalism were top-notch.
What started as a routine water heater service quickly turned into a more involved project when Ramon identified a missing check valve and ball valve on the recirculating line. As we inspected the system together under the house, we also noticed a leak from one of the shut-off valves leading to the kitchen sink, as well as some concerning movement in the kitchen drain pipes. I asked Ramon if this could be addressed the same day, and after checking with the office, he confirmed that we could proceed.
Ramon made a materials run and returned promptly to get started. During the shut-off valve replacement, an old faucet hose snapped—an understandable issue given the age of the fixture. I quickly picked up a new faucet, and Ramon seamlessly incorporated its installation into the project, even working through a stuck retaining nut to ensure everything was secured properly.
Throughout the entire process, Ramon's communication was excellent, and his workmanship was meticulous. Caruso Plumbing was responsive and professional at every step, making what could have been a stressful situation feel completely manageable.
I also appreciate that James, the owner, checked in toward the end of the job. While the work took longer than expected, I completely understand that plumbing projects often uncover unforeseen issues. In the end, I’m grateful that everything was handled thoroughly and correctly rather than rushed.
Overall, I highly recommend Caruso Plumbing for their expertise, transparency, and commitment to quality work. Ramon did an excellent job, and I wouldn’t hesitate to call them again for future plumbing needs.
