My two back to back bathrooms failed to drain on Saturday, with the toilet in one not completing the flush and caused a dirty backup into my shower pan in bedroom bathroom.
I called Coroso Plumbing and Shane came out late Saturday, with the intention of snaking the problem out. After arriving at my house, and searching all over the front of the property, and, looking at the clean out I have on the kitchen side of the house, AND, going under my house to investigate, Shane told me that I didn't have a clean out for my bathroom pipes, that it would not be effective or prudent to attempt to use the small clean out in the other side of the house. He said that he could come back on Monday morning and dig a hole to put a clean out pipe in, which would resolve that problem in the future. At the same time, he would be able to fix my current problem, clean it out, camera check my pipes from toilet to street and fix whatever needed fixing. On Monday, and, this was Saturday. And, I'm old. Luckily, I'm old enough to remember how to use a bucket, so, I was content to wait for Monday, since I had more faith in Shane coming back than I had in the other company that had already been out to my house a total of 4 times, the last two times in Dec. or Jan. without coming back to fix the problem. That other company had told me they would be digging a trench from my house to the street to find the problem and that I could offset the costs by digging the hole myself. So . . .I told Shane that I could help dig the hole as I had a small shovel. He told me he'd rather not have me wear myself out with my little shovel and said he'd be back Monday with his big shovel and his jackhammer.
On Monday morning, I got a 30 minute warning call from Shane to say that he was on his way. By the time I got dresses and outside, he was already there and ready to work. The next time I looked outside, Shane had gone to quickly help another customer and Matt was finishing the digging in my yard. The hole that had been dug was only large enough to work in. Matt showed me the pipe and said that Shane would go over it with me before then went on to the next step.
I was very surprised about the size of the hole. First off, Shane dig the hole in the EXACT spot where the break in the pipe was, and, it was a relatively small hole. When I asked Matt about when they were going to dig the rest of the hole clear to the street, like the other company said they would do, Matt said that there was no reason to dig up any more of the yard unless there was a break in the pipe, which, they would know after the pipe was fixed and Shane ran the camera through it.
Before putting the new piece in, Shane showed me the broken pipe and explained everything and answered all our questions. Once the clean out was in, Shane showed me how to use it. Then, he and Matt filled the hole back in and stomped it level. Shane ran Matt back to the shop and said he'd be back in 30 minutes to run the camera through it.
When Shane came back, he had me watch the camera while it went up to my toilets and then went down to the street. That was the first time I'd ever seen our sewer system. Fortunately, there were no broken places in my pipes. There were 3 spots where roots were poking into the pipes from the side of the pipe. Shane said that, if it became necessary, they could run a little spinning saw down the pipe to snip off the roots. Otherwise, I could potentially have zero problems in the future, based upon the current camara scope exam.
I am very pleased with the work that this company did for me. They sent out people who knew what they were doing. These gentlemen were professional, polite, courteous, patient, and they did not waste a single minute they were there. They were quick, on time, efficient, and didn't dig an inch more than necessary. They cleaned up and left no mess behind.
I would use this company in the future and would recommend their work. Thank you Shane and Matt!
